Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”?

Publication type Article
Status Published
Occupation: Chief Research
Affiliation: Public Policy and Public Administration of the Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Address: 82/2, Vernadskyprosp., Moscow, 119571
Occupation: Research Fellow
Affiliation: Public Policy and Public Administration of the Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Address: Russian Federation, 82/2, Vernadskyprosp., Moscow, 119571
Journal nameObshchestvennye nauki i sovremennost
EditionIssue 5

The article considers the potential for efficiency and effectiveness gains in the Russia’s public administration on the basis of process optimization. International experience indicates that improvements of business processes lead to considerable productivity increases as well as to better of outcomes. However, the recent empirical evidence from the Russian public administration indicates that efficiency and effectiveness improvements require two distinctively different policy approaches. Given the prevalence of outdated management culture and practices in the Russian civil service, considerable efficiency gains can be achieved rather quickly and easily, through standardized process simplification and other basic improvements. However, achieving better outcomes would require more complex and sophisticated policies based on a gradual case by case approach.

Keywordsadministrative reform, diagnostics of the process, management system, control and supervision activity, reengineering of processes
Publication date17.10.2017
Number of characters1098
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