views: 728
Readers community rating: votes 0
1. Andersen B. (2003) Biznes-processy. Instrumenty sovershenstvovaniya [Business-processes improvement toolbox]. Moscow: RIA Standarty i kachestvo.
2. Dmitriev M.E., Fondukova L.A., Yankov K.V. (2016) Optimizaciia administrativnyh processov v sisteme gosudarstvennogo upravleniya: predvaritel’nye rezul’taty ehmpiricheskogo analiza [Optimization of administrative processes in the state governance system: preliminary results of the empirical analysis]. Ekonomicheskaya politika, no. 2, pp. 7–21.
3. George M. L. (2005) Berezhlivoe proizvodstvo + shest’ sigm. Kombiniruya kachestvo shesti sigm so skorost’yu berezhlivogo proizvodstva [Lean Six Sigma for Service. How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions]. Moscow: Al’pina Biznes Buks.
4. Hammer M., Champy J. (1997) Reinzheniring korporacii. Manifest revolyucii v biznese [Reengineering the Corporation: A Manifesto for Business Revolution]. St.-Petersburg: St.-Peterburgskiy universitet.
5. Harrington J., Esseling K.C., Van Nimvegen H. (2002) Optimizaciya biznes-processov. Dokumentirovanie, analiz, upravlenie, optimizaciya [Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement]. Moscow: OOO Bmikro; Azbuka.
6. Jeston J., Nelis J. (2012) Upravlenie biznesprocessami. Prakticheskoe rukovodstvo po uspeshnoj realizacii proektov [Business Process Management. Practical Guidelines to Successful Implementations]. Moscow: Al’pina Pablisher.
7. Mescon M., Albert M., Khedouri F. (1997) Osnovy menedzhmenta [Fundamentals of Management]. Moscow: Delo.
8. Oikhman E.G., Popov E.V. (1997) Reinzhiniring biznesa: Reinzhiniring organizacij i informacionnye tekhnologii [Reengineering business: Reengineering of organizations and the information technology]. Moscow: Finansy i statistika.
9. Rother M., Shook J. (2005) Uchites’ videt’ biznes-processy. Praktika postroeniya kart potokov sozdaniya cennosti [Learning to See: value stream mapping to add value and eliminate muda]. Moscow: Al’pina Biznes Buks; CBSD. Centr razvitiya delovyh navykov.