Expectations and reality of optimization of business processes in the Russian public administration: “quick wins” or “the protracted uphill struggle”?

 
PIIS086904990011482-2-1
Publication type Article
Status Published
Authors
Occupation: Chief Research
Affiliation: Public Policy and Public Administration of the Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Address: 82/2, Vernadskyprosp., Moscow, 119571
Occupation: Research Fellow
Affiliation: Public Policy and Public Administration of the Russian Presidential Academy of National Economy and Public Administration (RANEPA)
Address: Russian Federation, 82/2, Vernadskyprosp., Moscow, 119571
Journal nameObshchestvennye nauki i sovremennost
EditionIssue 5
Pages5-17
Abstract

The article considers the potential for efficiency and effectiveness gains in the Russia’s public administration on the basis of process optimization. International experience indicates that improvements of business processes lead to considerable productivity increases as well as to better of outcomes. However, the recent empirical evidence from the Russian public administration indicates that efficiency and effectiveness improvements require two distinctively different policy approaches. Given the prevalence of outdated management culture and practices in the Russian civil service, considerable efficiency gains can be achieved rather quickly and easily, through standardized process simplification and other basic improvements. However, achieving better outcomes would require more complex and sophisticated policies based on a gradual case by case approach.

Keywordsadministrative reform, diagnostics of the process, management system, control and supervision activity, reengineering of processes
Received13.09.2020
Publication date17.10.2017
Number of characters1098
Cite   Download pdf To download PDF you should sign in
Размещенный ниже текст является ознакомительной версией и может не соответствовать печатной

views: 728

Readers community rating: votes 0

1. Andersen B. (2003) Biznes-processy. Instrumenty sovershenstvovaniya [Business-processes improvement toolbox]. Moscow: RIA Standarty i kachestvo.

2. Dmitriev M.E., Fondukova L.A., Yankov K.V. (2016) Optimizaciia administrativnyh processov v sisteme gosudarstvennogo upravleniya: predvaritel’nye rezul’taty ehmpiricheskogo analiza [Optimization of administrative processes in the state governance system: preliminary results of the empirical analysis]. Ekonomicheskaya politika, no. 2, pp. 7–21.

3. George M. L. (2005) Berezhlivoe proizvodstvo + shest’ sigm. Kombiniruya kachestvo shesti sigm so skorost’yu berezhlivogo proizvodstva [Lean Six Sigma for Service. How to Use Lean Speed & Six Sigma Quality to Improve Services and Transactions]. Moscow: Al’pina Biznes Buks.

4. Hammer M., Champy J. (1997) Reinzheniring korporacii. Manifest revolyucii v biznese [Reengineering the Corporation: A Manifesto for Business Revolution]. St.-Petersburg: St.-Peterburgskiy universitet.

5. Harrington J., Esseling K.C., Van Nimvegen H. (2002) Optimizaciya biznes-processov. Dokumentirovanie, analiz, upravlenie, optimizaciya [Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement]. Moscow: OOO Bmikro; Azbuka.

6. Jeston J., Nelis J. (2012) Upravlenie biznesprocessami. Prakticheskoe rukovodstvo po uspeshnoj realizacii proektov [Business Process Management. Practical Guidelines to Successful Implementations]. Moscow: Al’pina Pablisher.

7. Mescon M., Albert M., Khedouri F. (1997) Osnovy menedzhmenta [Fundamentals of Management]. Moscow: Delo.

8. Oikhman E.G., Popov E.V. (1997) Reinzhiniring biznesa: Reinzhiniring organizacij i informacionnye tekhnologii [Reengineering business: Reengineering of organizations and the information technology]. Moscow: Finansy i statistika.

9. Rother M., Shook J. (2005) Uchites’ videt’ biznes-processy. Praktika postroeniya kart potokov sozdaniya cennosti [Learning to See: value stream mapping to add value and eliminate muda]. Moscow: Al’pina Biznes Buks; CBSD. Centr razvitiya delovyh navykov.

Система Orphus

Loading...
Up