Issues in the dispute and their classification

Asking questions is one of the most powerful – and often misused – tools for professionals in dispute resolution settings. This paper provides a multifaceted classification of questions in disputes. Defining the types of questions allows participants to influence the temp of discussions, get necessary information and win the audience perfectly. When you are dealing with high-conflict clients, it is especially important to consider the timing of different types of questions and also to know what questions you should never ask.

Keywords

dispute, classification of questions, closed, open, rhetorical, critical, mirror questions

Received

14.10.2018

Publication date

15.10.2018

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GOST	Ngyen Thi Thu Issues in the dispute and their classification // Russkaya Rech’ – 2018. – Issue 5 C. 48-55 [Electronic resource]. URL: http://ras.jes.su/rusrech/s207987840000853-7-1-en (circulation date: 25.04.2024). DOI: 10.31857/S013161170001619-9
MLA	Ngyen Thi Thu, . "Issues in the dispute and their classification." Russkaya Rech’ 5 (2018):48-55. DOI: 10.31857/S013161170001619-9
APA	Ngyen Thi Thu (2018). Issues in the dispute and their classification. Russkaya Rech’ (5), pp.48-55 DOI: 10.31857/S013161170001619-9

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